Our Policy

The business office hours are:

1014 West 36th Street, Baltimore, MD 21211

Monday - Friday 10:00 AM to 4:00 PM

Classroom trainings/CE Trainings/CPR Appointments

are not office hours

Any emails and/or phone calls made after office hours, weekends, or holidays will be responded to on the following business day.

COVID-19

The instructor will have the right to ask you to wear a mask!

Organizational Structure:

Advanced Education & Training Center, LLC is a privately owned organization registered in the states of Maryland and Pennsylvania. Advanced Education & Training Center, LLC instructors are authorized to teach CPR and First Aid and distribute certification cards from the American Heart Association, American Red Cross, and Health & Safety Institute. Advanced Education & Training Center, LLC, and/or its instructors are not employees of the aforementioned organizations, nor are you conducting business with any of the aforementioned companies. You are doing business with Advanced Education & Training Center, LLC.

Advanced Education & Training Center, LLC offers continuing education training to the general public, and we offer onsite training to healthcare businesses and institutions. Advanced Education & Training Center, LLC is authorized by MHEC to offer a certificate of completion for our CE trainings, and we also prepare participants/learners to sit for their national certification exam through the National Health Career Association (NHA).

Should you have a grievance/complaint concerning the company, its operations, or its employees, then you must file your grievance/complaint by sending an email to: admin@aetctraining.com. If you are not satisfied with how the issue was resolved, then you may request that the owner of the company review your grievance/complaint.

If your grievance/complaint is still not resolved, then you can escalate your grievance/complaint to the Better Business Bureau (BBB).

Should you have a grievance/complaint concerning a specific instructor or a class/training you attended, you may send an email to admin@aetctraining.com. If you are not satisfied with how the issue was resolved, you may request that the company owner review your grievance/complaint. (Note: if you did not physically attend a class/training, follow the procedures listed above.)

If your grievance/complaint is still not resolved, then you can escalate your grievance/complaint to the organization of the training that you took.

AHA: 1 (800) 242-8721; ARC: 1 (800) 733-2767; HSI: 1 (800) 447-3177

Course Purchase and Refund Policy

Deposits

Deposits made during registration secure your seat or appointment only. They do not cover the full cost of in-person CPR or CE training.
For CPR Fast Track (blended learning), deposits also cover the cost of issuing your online learning materials.
All deposits are non-refundable, regardless of the reason.
If you request to reschedule your CPR or CE training or appointment, your deposit may be transferred once to a new date. This can only occur once. After that, a new deposit is required for any additional changes.

Payment Policy

Advanced Education & Training Center, LLC (AETC) does not accept cash payments.
All payments must be made using a valid credit or debit card through the approved online registration system or official payment methods.
Instructors are not authorized to collect cash on behalf of AETC.
Any instructor who accepts cash is doing so in a personal capacity and not as a representative of AETC. AETC will not be held liable for any cash-related transactions made outside of the official payment system.
Cash payments will not be recognized as valid.
If you make a cash payment, AETC will not consider your registration complete, and no certification, CE credit, or completion certificate will be issued until proper payment has been received through approved channels.

Refund Policy

All deposits are non-refundable, including those made for CPR classroom training, CE training, or CPR Fast Track appointments.
CPR Fast Track (Blended Learning): Online materials are purchased and assigned to you once registration is complete. These materials are non-transferable and cannot be reused. You will have up to 1 year to complete the online portion. No refunds will be issued after materials have been assigned.

Same-Day Registrations

All same-day registrations are final and non-refundable. Because staffing and materials are prepared immediately upon registration, no cancellations, reschedules, or refunds will be granted under any circumstances.

Cancellations

You may cancel your registration by emailing admin@ahetraining.com at any time.
Please note: Cancellations do not entitle you to a refund. All deposits remain non-refundable, regardless of cancellation timing.

Rescheduling

You may reschedule your CPR or CE training or Fast Track appointment by contacting us at least 48 hours in advance.
Only one reschedule per deposit is permitted. After that, a new deposit is required.
If you request to reschedule less than 48 hours before your training or appointment, you will need to register again and pay a new deposit.

Tardy / Late Arrival

For CPR classroom or CE training sessions, you are considered late if you are not seated within 15 minutes of the scheduled start time.
If you are 30 minutes late (or more) for a CPR classroom or CE training session, the instructor reserves the right to not seat you.
For appointments (including CPR Fast Track), you are considered late if you are not present within 5 minutes of the appointment time.
If you are late, you will be marked as a "No Show". You will not receive a refund and will be required to register again with a new deposit.
During business hours, please wait in the reception area for the instructor. After hours, meet the instructor at the front door.
If you email admin@aetctraining.com at least 30 minutes before your session and provide a valid reason, a courtesy reschedule may be considered at the sole discretion of AETC. However, this is not guaranteed, and the late/no-show policy still applies.

No Show

A no-show means you failed to attend your scheduled CPR classroom training, CE training, or appointment within the allowed grace period.
No Shows will forfeit their deposit and are not eligible for a refund or reschedule.
A new registration and deposit are required for future training.

Code of Conduct

All participants must behave professionally and respectfully. Disruptive behavior—including excessive talking, inappropriate language, or unauthorized use of electronic devices—may result in immediate dismissal without refund.
Instructors have full authority to enforce these standards to ensure a productive learning environment.

Additional Notes

CPR Certification Requirements: You must be able to physically perform the required skills (e.g., chest compressions at correct depth, kneeling). If you are unable to do so, certification cannot be granted, and no refund will be issued.
Course Card Type Changes: If you need to switch from AHA to ARC (or vice versa), you must email your request at least 48 hours prior to your training. After that, you will receive the course card originally registered for.

Facility Access & Security

On weekends and after 6:00 pm, the building is locked. The instructor will open the door at your scheduled time and close it 15 minutes after.
Security cameras are in use. If there is a dispute about late arrival, camera footage will be referenced.
Grace periods refer to being seated in the classroom—not merely being in the building or nearby. Staff will not track you down; if you are not in your seat on time, you will be marked as a No Show.

Membership Policy