Our Policy

​​

​

​

​

​

      The business office hours are: 

1014 West 36th Street, Baltimore, MD 21211

Monday - Friday 10:00 AM to 4:00 PM 

Classroom trainings/CE Trainings/CPR Appointments

are not office hours      

​

Any emails and/or phone calls made after office hours, weekends, or holidays will be responded to on the following business day.

 

                                                                                      COVID-19 The instructor will have the right to ask you to wear a mask!

​

​

 Organizational Structure:

 

 

Advanced Education & Training Center, LLC is a privately owned organization registered in Maryland and Pennsylvania.  Advanced Education & Training Center, LLC instructors are authorized to teach CPR and First Aid and distribute certification cards from the American Heart Association, American Red Cross, and Health & Safety Institute.  Advanced Education & Training Center,  LLC, and/or its instructors are not employees of the aforementioned organizations, nor are you conducting business with any of the aforementioned companies.  You are doing business with Advanced Education & Training Center, LLC.

​

Advanced Education & Training Center, LLC offers CPR training to the public, as well as to healthcare and non-healthcare businesses and institutions. We provide healthcare training and continuing education for professionals and members of our Continuing Education Program. Authorized by the Maryland Higher Education Commission (MHEC), we issue certificates of completion for approved CE courses. Our programs also prepare participants for national certification exams through the National Healthcareer Association (NHA)..

​

• Should you have a grievance/complaint concerning the company, its operations, or its employees, then you must file your grievance/complaint by sending an email to: admin@aetctraining.com.  If you are not satisfied with how the issue was resolved, then you may request that the owner of the company review your grievance/complaint.   

​

       If your grievance/complaint is still not resolved, then you can escalate your grievance/complaint to the Better Business Bureau (BBB).  

​

• Should you have a grievance/complaint concerning a specific instructor or a class/training you attended, you may send an email to admin@aetctraining.com.  If you are not satisfied with how the issue was resolved, you may request that the company owner review your grievance/complaint.  (Note:  if you did not physically attend a class/training, follow the procedures listed above.)

​

       If your grievance/complaint is still not resolved, then you can escalate your grievance/complaint to the organization of the training that you took.  

       AHA:  1 (800) 242-8721;  ARC:  1 (800) 733-2767;  HSI: 1 (800) 447-3177 

 

Course Purchase and Refund Policy

Deposits

• Deposits made during registration secure your seat or appointment only. They do not cover the full cost of in-person CPR or CE training.

• For CPR Fast Track (blended learning), deposits also cover the cost of issuing your online learning materials.

• All deposits are non-refundable, regardless of the reason.

• If you request to reschedule your CPR or CE training or appointment, your deposit may be transferred to a new date. This can only occur once. After that, a new deposit is required for any additional changes.

Payment Policy

Deposit Requirement

• A non-refundable deposit is required at the time of registration to secure a seat in the selected class or training. Registration is not considered confirmed until the Advanced Education & Training Center, LLC (AETC) has successfully processed the deposit.

• For Review and Renewal trainings, the deposit also covers the cost of the online learning materials, which are issued upon registration. Access to these materials is granted only after the deposit has been received and processed.

Remaining Balance

• The remaining balance (or other applicable balance for specific courses/trainings) must be paid in full before the start of class on the scheduled training date.

• Failure to pay the remaining balance before participation will result in denial of entry to the course/training.

Accepted Payment Methods

• AETC accepts credit card and debit card payments only.

• Cash payments are strictly prohibited and will not be accepted under any circumstances.

Prohibited Cash Payments to Instructors

• Instructors and staff members of AETC are expressly prohibited from accepting cash payments on behalf of AETC.

• Any cash payment made directly to an instructor or staff member will be deemed unauthorized and invalid. Such payment will not be recognized as fulfillment of any tuition, fee, or balance owed.

• Students/participants who attempt to make unauthorized cash payments will be considered unpaid and, as a result, may be denied access to the class or training, and/or denied issuance of any course completion card, certification, or related documentation.

Enforcement

• I understand and agree that failure to comply with the above terms may result in suspension or termination of my participation in the course/training, and that no refunds will be provided in such circumstances.

• AETC reserves the right to pursue appropriate remedies for non-payment, including but not limited to withholding certifications and denying participation in future classes.

• A separate payment policy applies to the Continuing Education Program membership.

Refund Policy

• All deposits are non-refundable, including those made for CPR classroom training, CE training, or CPR appointments.

• CPR (Blended Learning): Online materials are purchased and assigned to you once registration is complete. These materials are non-transferable and cannot be reused. You will have up to 1 year to complete the online portion. No refunds will be issued after materials have been assigned.

• There is a separate refund policy for the Continuing Education Program members.

Same-Day Registrations

• All same-day registrations are final and non-refundable. Because staffing and materials are prepared immediately upon registration, no cancellations, reschedules, or refunds will be granted under any circumstances.

Cancellations

• You may cancel your registration by emailing admin@aetctraining no later than 48 hours in advance of the training time.

• Please note: Cancellations do not entitle you to a refund. All deposits remain non-refundable, regardless of cancellation timing.

Rescheduling

• You may reschedule your CPR or CE training or Fast Track appointment by contacting us at least 48 hours in advance.

• Only one reschedule per deposit is permitted. After that, a new deposit is required.

• If you request to reschedule less than 48 hours before your training or appointment, you will need to register again and pay a new deposit.

Tardy / Late Arrival

• For CPR classroom or CE training sessions, you are considered late if you are not seated within 15 minutes of the scheduled start time.

• If you are 30 minutes late (or more) for a CPR classroom or CE training session, the instructor reserves the right to not seat you. 

• For appointments (including CPR Fast Track), you are considered late if you are not present within 5 minutes of the appointment time.

• If you are late, you will be marked as a "No Show". You will not receive a refund and will be required to register again with a new deposit.

• During business hours, please wait in the reception area for the instructor. After hours, meet the instructor at the front door.

• If you email admin@aetctraining.com at least 30 minutes before your session and provide a valid reason, a courtesy reschedule may be considered at the sole discretion of AETC. However, this is not guaranteed, and the late/no-show policy still applies.

No Show

• A no-show means you failed to attend your scheduled CPR classroom training, CE training, or appointment within the allowed grace period.

• No Shows will forfeit their deposit and are not eligible for a refund or reschedule.

• A new registration and deposit are required for future training.

Code of Conduct

• All participants must behave professionally and respectfully. Disruptive behavior—including excessive talking, inappropriate language, or unauthorized use of electronic devices—may result in immediate dismissal without refund.

• Instructors have full authority to enforce these standards to ensure a productive learning environment.

Additional Notes

• CPR Certification Requirements: You must be able to physically perform the required skills (e.g., chest compressions at correct depth, kneeling). If you are unable to do so, certification cannot be granted, and no refund will be issued.

• Course Card Type Changes: If you need to switch from AHA to ARC (or vice versa), you must email your request at least 48 hours prior to your training. After that, you will receive the course card originally registered for.

Facility Access & Security

• On weekends and after 6:00 pm, the building is locked. The instructor will open the door at your scheduled time and close it 15 minutes after.

• Security cameras are in use. If there is a dispute about late arrival, camera footage will be referenced.

• Grace periods refer to being seated in the classroom—not merely being in the building or nearby. Staff will not track you down; if you are not in your seat on time, you will be marked as a No Show. ​​

​​

AETC Policy: Passing a CPR Training Session

1. Purpose

This policy outlines the performance standards, attendance expectations, and evaluation criteria required for participants to successfully pass a CPR training session administered by AETC.

2. Requirements for Successful Completion

To be eligible for course completion certification, each participant must meet the following criteria:

• A. Attendance

• Full attendance is mandatory.

• Late arrivals beyond 15 minutes for classroom sessions, or beyond 5 minutes for appointment-based sessions (e.g., skills check-offs), will result in automatic forfeiture of the session and associated fees.

• B. Skills Performance

• Participants must properly demonstrate all required CPR and First Aid skills, including:
  - High-quality chest compressions.
  - Effective rescue breathing (barrier device or bag-mask).
  - Appropriate AED usage.
  - Responsive team-based performance (if applicable).
• All skills must meet the assessment criteria established by AHA or ARC and be deemed satisfactory by the instructor.

• C. Written Exam

• Participants must achieve a minimum score of 84% on the written exam for both AHA and ARC certification programs.

3. Retesting / Remediation Policy

Participants who do not pass either the written or skills portion may be eligible for remediation, also referred to as retesting, under the following conditions:

• One retest is permitted per course enrollment.

• The written exam retest must occur on the same day as the original class session.

• Skills remediation may occur on the same day (subject to instructor availability) or be rescheduled within 30 calendar days of the original training date.

• If a participant chooses to return for skills remediation at a later date, that date cannot be canceled or rescheduled under any circumstance.

• Failure to attend the scheduled remediation session (for any reason) will result in the participant being marked as “incomplete” and will require full re-enrollment and payment for a future course.

• A 5-minute grace period will be provided for remediation sessions. Arrival beyond this window will be considered a no-show and result in forfeiture.

4. Instructor Discretion and Authority

AETC instructors maintain full discretion to:

• Assess participants based on AHA/ARC standards.
• Dismiss students for unsafe, disruptive, or non-compliant behavior.
• Deny certification based on failure to meet any component of course performance or professionalism, regardless of attendance.

5. Certification Issuance

Certification cards are issued electronically on a fixed schedule:

• Mondays and Thursdays, no later than 6:00 PM.
• Participants must ensure their email is correct at the time of registration.

AHA Courses: Certification cards will be sent directly from the American Heart Association (AHA).
ARC Courses: Certification cards will be sent directly from the American Red Cross (ARC).

Note: Be sure to check your email’s spam/junk folder if you do not receive the card by the stated timeline. If it is still not received, contact admin@aetctraining.com for assistance.

6. Appeals Process

Appeals must be submitted in writing to admin@aetctraining.com within 3 business days of receiving a non-passing determination. Appeals will be reviewed by the Training Center Coordinator.